Squashed Tomato
Greeting Cards For Charity

Frequently Asked Questions

01. Am I buying from Squashed Tomato or Amazon?
02. When will I receive my cards?
03. Do you deliver worldwide?
04. What is your returns policy?
05. As a charity card club member am I committing to taking a minimum number of deliveries?
06. Why are the card packs cheaper through the Charity Card Club?
07. As a charity card club customer how can I change my order?
08. Can I have different numbers of packs in each quarter?
09. As a charity card club customer will I receive the designs shown on the website?
10. As a charity card club customer will I get the same greeting cards again?
11. Are the cards in the Children's Party Time pack age specific?
12. Does the charity card club only send Squashed Tomato greeting cards quarterly?
13. How much do the charities actually get?
01. Am I buying from Squashed Tomato or Amazon?

We have run a very successful Squashed Tomato shop on Amazon for the last 3 years.  We are so impressed with their service that we are now directing all ordering and dispatch through them, other than the Charity Card Club.  This means that Amazon will take payment for your goods and your order will be sent directly from them.  Your order will be eligible for FREE supersaver delivery or sign up to their Prime service for faster deliveries. You are buying from Amazon and all communication regarding your order will come from them.

 

02. When will I receive my cards?

Choose Amazon’s FREE Super Saver delivery option and you will not be charged for delivery. The total delivery time (from when you place your order to when it arrives) is 2-4 days longer than for First Class delivery.  Sign up to Amazon Prime for faster deliveries on all your Amazon ordering.

03. Do you deliver worldwide?

Amazon does not currently ship worldwide.  If you are from overseas and would like to order our cards please contact us on: info@squashed-tomato.co.uk or 01434 604592 and we can arrange this for you.  The Charity Card Club is available worldwide paid by Direct Debit through a British bank account. 

04. What is your returns policy?

If you are not happy, we are not happy.  If you are not completely satisfied with your purchase please return it to Amazon for a full refund.  Unfortunately we are unable to accept the return of single card designs from within the £12 selections.  All our £12 packs offer outstanding value, saving you 30% on the price of individual cards.  Charity Card Club purchases are returnable directly to Squashed Tomato.

05. As a charity card club member am I committing to taking a minimum number of deliveries?
Be assured that you are free to cancel your agreement with Squashed Tomato at anytime and are under no obligation to accept a minimum number of deliveries.  Please give us 14 days notice of cancellation and you should instruct your bank to cancel your Direct Debit payments.
06. Why are the card packs cheaper through the Charity Card Club?

We offer a discounted price for card selections through the Charity Card Club but do offer a small extra charge for P&P.  This is £1.50 for up to 2 packs in a single delivery.  So save money through the Charity Card Club as well as helping your chosen charity at the same time.  

07. As a charity card club customer how can I change my order?
The easiest way to manage your account is on line using “my account”.  Here you can update your contact details or make changes to your orders following the button for charity card club.  Alternatively email us at email info@squashed-tomato.co.uk, write to Squashed Tomato Ltd, PO Box 171, Hexham, NE46 9AR or telephone 01434 604592.  If you do want to make any changes to your account, please let us know at least 14 days before your next pack would be due.
08. Can I have different numbers of packs in each quarter?
Yes, the year planner is totally flexible allowing you to order a variety of packs in varying quantities over a year period.  We do just ask you to plan for a minimum of 1 pack per quarter.
09. As a charity card club customer will I receive the designs shown on the website?
We aim to keep our website totally up to date at all times to reflect our current offering.  The images shown are the range you will be sent but we reserve the right to replace designs on the rare occasion this is required.  Squashed Tomato Stew is a random selection of 2 cards from each of the other 4 themes so this will vary from the exact designs.  Every 3 months the cards in our selections change but the themes stay the same, so the cards in your future packs will not be those currently shown on the site.
10. As a charity card club customer will I get the same greeting cards again?
Every 3 months we alter our entire card range but still buy to fit the themed packs.  This means as a charity card club customer you will always receive new original designs. 
11. Are the cards in the Children's Party Time pack age specific?
We try to make all our packs as multipurpose as possible so none of our children’s cards show specific ages .
12. Does the charity card club only send Squashed Tomato greeting cards quarterly?
Yes, all our charity card club customer’s orders are delivered on a quarterly cycle only.  We never want to overload you with cards so if you ever find you need to skip an order then please email us.  If you find you are running out of greeting cards before your next pack is due then our year planner gives the flexibility to adjust quantities to better suit your needs or please visit the shop for a top up. 
13. How much do the charities actually get?
For every £10 pack sold through the Charity Card Club your chosen charity will receive £1.50.

cards at your fingertips

"Having cards arrive in the post has been wonderful - it means there is one less thing to think about in an already complicated world! Having forgotten a neighbour's birthday, it was so easy just to run upstairs and find I had the perfect card at my fingertips. In fact I was spoilt for choice since all the cards in my pack were so gorgeous."

Charity card club member Maria

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Happy birthday to you...Squashed Tomato and stew

Squashed Tomato makes buying real greeting cards online, quick and easy. We cherry pick great designs from premium UK greeting card manufacturers and mix them into great value themed packs. Save time, save money and save your sanity with our quick £12 packs or for absolute convenience join the Charity Card Club to automatically receive a new selection of lovely greeting cards through your letterbox every 3 months. £1.50 from every pack through the Charity Card Club benefits charity. So whether you are looking for birthday cards, blank cards, art cards, humour cards, children’s birthday cards, cards for all occasions or wrapping paper, we will bring the pick of the crop to your door.

For easy buying and fantastic service all sales (apart from the Charity Card Club) are through our Amazon shop. Here you will also find great gifts such as Jellycat toys and gift books. >From September charity Christmas cards will be available in our Amazon shop. All Christmas card packs support charity. We will also be selling special advent calendars.